Lokalist is a modern system for digital communication between citizens and cities that enables digital submission of requests, tracking their resolution status, and receiving important announcements from the city administration. The system is designed to digitize Croatian cities and create a centralized communication hub between citizens and local government.
A1 Hrvatska d.o.o. is one of the leading telecom operators in Croatia, known for its continuous investment in digital solutions that improve the everyday lives of citizens and business users. In collaboration with A1, we developed Lokalist – an innovative application that consolidates information from multiple cities into a single, user-friendly interface.
Client
A1 Hrvatska d.o.o.
Location
Croatia
Scope of work
The main challenge was the lack of a centralized platform through which citizens could easily communicate with different cities across Croatia. Citizens did not have a unified solution for submitting requests, viewing important local information, or tracking the status of submitted requests. The goal of the application was to consolidate communication and information flow between multiple cities and their citizens on a single platform, and to enable simple and transparent digital request management.
With the introduction of Lokalist, the problem of inefficient and unclear communication between cities and citizens was completely resolved. Citizens can now submit digital requests via the mobile or web app, which are automatically forwarded to the appropriate city department. They receive real-time updates on processing status – via notifications and email – ensuring a high level of transparency and user satisfaction.
The application enables cities to publish all relevant information in one place, and allows users to follow multiple cities within the same app, regardless of their permanent or temporary residence. The administration gains insight into all incoming requests, their processing, statistics, and communication with users, which significantly improves workflow organization and resource management.
designed for simple and intuitive use, giving citizens quick access to information and digital city services on all devices.
We aimed to keep the platform easy to integrate and fast to ensure it does not impact the user experience. The Lokalist technology stack is:
